Stop chasing
your maintenance.
Knurl is a simple, mobile-first work-order app for the team that keeps your building running. Stickers on the assets. Photo proof on every fix. Works in the basement, the freezer aisle, and the parking garage.
You're caught between two bad options.
Between spreadsheets and group chat on one side, and expensive complicated software on the other, there's nothing built for a real maintenance team. Knurl is built for that middle.
Four promises. Not features.
Knurl is built on four bets most CMMS vendors get wrong. They run on every tier — from Starter to Enterprise.
The scanner is already in your pocket.
Stick a QR sticker on every asset. Scan to start a job, scan to report a fault, scan to log a service. Works on any phone — no beacons, no gateways, no RFID.
Photo proof or it didn't happen.
The app literally won't let a technician tap done without a photo. Every state transition is signed and timestamped — defensible at the next inspection, not just trusted in standup.
Works in the freezer. Syncs when you walk out.
Full offline-first mobile app. Assets, work orders and photos cached locally. Technicians keep working through basements, freezer aisles and parking garages. When signal returns, photos sync first, then updates — never silently overwriting anyone else's work.
Assignments arrive on WhatsApp. The work happens in Knurl.
Managers tap Invite technician — a one-time link lands on WhatsApp, OTP, done. Every assignment and approval pings the same channel. The technician opens the Knurl app for the actual scan, photo and close — but they never miss a notification because WhatsApp is where they already look.
One loop. Five steps. Built for the floor.
A maintenance program is a loop — find the asset, do the work, prove it. Knurl is designed around that loop, instead of around report-builders and module trees.
Each asset gets a QR sticker generated inside the app. Print, stick, scan. No special scanner; the phone camera is the reader.
Your team uses the Knurl app. Anyone else with a plain camera just gets a public asset page with a link to download the app.
Open the assigned work order. Or raise a new issue against the asset — managers triage it from the dashboard.
The app won’t let a job be marked done without at least one photo. Proof of work is built in, not optional.
Everything done offline syncs automatically as soon as the phone is back online — photos first, then the updates. No work gets lost; no edit is silently overwritten.
The command surface, not another feature list.
Four screens cover 95% of a manager’s week in Knurl. Home — is anything on fire? Work orders — triage and assign. Each order — a signed audit trail. Analytics — what the week actually looked like.
Setup is not a six-week project.
The most common worry we hear: “can I actually get this running?” Here’s exactly what your first five days look like. No consultant required.
Email + password on the dashboard. Name your site. Import your asset list from a spreadsheet or add them one at a time.
Knurl generates a print-ready QR sheet. Stick one on every asset you care about. For a 50-asset hotel, an afternoon’s work.
Just name + phone. They get a text with a link, install the app, sign in with their phone number. No IT involved.
Guest reports a broken AC unit. Tech scans the sticker, opens the order, fixes it, snaps a photo. Closed in the dashboard.
Open and closed counts. Longest-open job. Who handled what. Defensible on Monday at the standup; defensible at the next inspection.
Pick the building Knurl is going into.
The product is the same; the way we talk about it shifts to match the work you do. Tap a vertical for what Knurl looks like in your shoes.
Five tiers. No per-user fee. No free tier.
Annual billing in USD. The 14-day free trial activates the Team plan with real maintenance features — no credit card. After the trial ends there's a 7-day grace period at full function; if you don't subscribe, the app goes read-only. Your data is never deleted because a subscription lapses — you get multiple warnings before any irreversible step, and one click reactivates everything. Export anytime.
- Work orders with mandatory photo proof
- Append-only signed audit trail
- Offline mobile app
- WhatsApp + email notifications
- Public guest QR reporting
- Everything in Starter
- Preventive maintenance (time + meter)
- Custom checklists + recurring jobs
- Spare parts inventory + service history
- Time-on-job tracking
- Everything in Team
- Vendor directory + purchase orders
- Approval workflows + SLA timers
- Advanced reports (MTTR, MTBF, cost)
- Public API + HMAC webhooks
- Everything in Operations
- Roll-up reporting + site benchmarking
- Cross-site asset + PM templates
- Per-site permissions
- Facility budgets + bulk import
- Everything in Portfolio
- 99.9% uptime SLA + status.knurl.work
- SSO/SAML + SCIM — scoped at onboarding
- Custom ERP + IoT — scoped at onboarding
- Self-hosted / on-prem — on request
- Dedicated success contact
The product grows with you.
The core loop covers the day-to-day. These are the capabilities you'll reach for once it's running — already part of the product, not bolt-ons. The tier badge on each row tells you when it unlocks.
The questions everyone asks first.
Get a grip on your maintenance.
Fourteen days. No card.
Set up a facility, import your asset list, print stickers, invite your team. Most teams are tracking real work orders the same day.