Knurl · for malls50 – 400 tenants · common areas · after-hours
Malls

Tenant tickets,
common areas,
one queue.

Knurl gives every tenant a QR sticker and every engineer a work-order app. Tenants raise issues from their unit door; common-area PMs run themselves; the night cleaning crew leaves a photo trail. The GM walks the property without asking a single 'any update?'.

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A 100-tenant mall
Operations
Tenant app
Not needed
Per-user fee
None
After-hours
Audit-tracked
A gloved hand scanning a QR sticker on the metal service housing at the base of an escalator in a mall common area at night.
Tenant scans unit QR · reports leak · engineering picks up · photo · closed. Front office sees the count.
Why malls need Knurl

Tenants ask twice. Common areas slip. The night crew leaves no trail.

Tenants email the leasing office. The leasing office texts engineering. Engineering forgets. Common-area PMs live in a shared drive nobody opens. The 11pm cleaning crew swears they mopped — but nobody saw it. Three days later the same tenant complains again.

Before · Group chat
“Is it fixed yet?”
Linda · GM · 9:14
Espresso group-head leaking again 🤦
Marco · Eng. · 9:17
Is this the same one from Tuesday?
Linda · GM · 9:18
I think so? Photo??
Sam · Night tech · 9:42
fixed
Linda · GM · 10:03
Did you replace the gasket?
Linda · GM · 11:20
Sam?
No timestamp. No photo. No record. Three days later — was this even fixed?
After · Knurl
“Fixed. Photo attached.”
Who, when, what. Searchable on Friday. Defensible at the next inspection.
Knurl · for malls
One queue for tenant tickets, common-area PMs and after-hours work. Photo proof on every close. Tenants stop asking twice.
What changes for you
What changes for you

Four things that should be free for a mall maintenance manager.

Every tenant complaint becomes a tracked work order.

QR sticker at each unit door. Tenant scans → public report form → tracked WO. They get a confirmation; you get the audit trail. No login, no app on their phone.

Public tenant reports — no login required

Common-area PMs run themselves.

Escalators, restrooms, HVAC, lighting, fire panels — recurring schedules on time or meter. Skipped PMs turn red. The mall walk on Monday becomes 'did everything get done?' answered by the dashboard.

PM scheduling — Pro+

After-hours crews leave a photo trail.

Every close requires a photo. Night cleaners, weekend HVAC techs, the after-hours plumber — same audit trail as day shift. Morning standup is reading the dashboard, not the WhatsApp.

Photo required before "done"

Stick QRs on Monday. Live on Tuesday.

Tenant doors, common-area assets, mechanical rooms, food-court hoods. Print the sheet, walk the floors, done. The phone is the scanner — no kiosks, no beacons, no tenant onboarding.

Zero hardware beyond the sticker
Sizing

Which tier is your mall?

Pricing is by asset count, not tenant count — but the two correlate.

Under 50 tenants · neighbourhood / strip
~50–100 assets
Team
Public guest QR reporting, in-house engineering, PM scheduling on common areas, parts inventory. Right for a community centre or strip mall.
50–200 tenants · regional
~100–500 assets
Operations
Vendor directory (chiller plant, fire alarm, escalator), purchase orders, approval workflows for high-cost work, SLA timers, public API + webhooks. Where most enclosed malls land.
200+ tenants · super-regional / group
500+ assets · multi-site
Portfolio
Multi-facility switcher, roll-up reports across the group, cross-site templates. IoT sensor ingest on the Enterprise tier above.
All tiers: 14-day trial · no card · no setup fee· Exact prices on the pricing section of the home page
See full pricing
FAQ · malls

What mall maintenance managers ask first.

Yes — one queue, two flows. Tenants raise issues via a QR sticker at their unit door or storefront (no app required); managers triage from the dashboard. Common-area PMs (escalators, HVAC, lighting, restrooms) live in the same queue with recurring schedules on Professional.
No. Scanning a unit's QR with a plain phone camera opens a public report form — no app, no login. The Knurl app is for your engineering team and the GM. Tenants get a confirmation; you get a tracked ticket.
Photo proof is required on every close. Night-shift work gets the same audit trail as day work; the morning manager opens the dashboard and sees the night in one glance. No 'I swear we mopped that' debates.
On Operations and above: attach a vendor to each asset, store the contract, route work orders to the contact, raise POs from a work order. Audit becomes a click, not a hunt through email.
Yes — the dashboard's home view shows open / closed counts, longest-open, top assets by complaints. Filter by zone (food court, anchor, parking, common). Export to CSV for the leasing review.
Other industries

Knurl in other buildings.

The product is the same; the vocabulary shifts. Each vertical has its own page — tap one for what Knurl looks like in those shoes.

Hotels
Guest reports turn into work orders.

Engineering picks up on the app, fixes, photographs, closes. The GM sees the week's count without asking.

Factories
Downtime in dollars, prevented in minutes.

QR every machine; preventive schedules so things break less; the right tech is on it before the line is cold.

Clinics & healthcare
Biomed and building, one inbox.

For clinics, day-surgeries and small hospitals. Every fix recorded with who, when, what, photo. Cleaner records — without an enterprise rollout.

Property
Multi-building, on-call techs.

Portfolio-scale work-order tracking. Offline-capable for the parking-garage signal moments.

Start now

Get a grip on your maintenance.
Fourteen days. No card.

Set up a facility, import your asset list, print stickers, invite your team. Most teams are tracking real work orders the same day.

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