Talk to us.
Pricing, a trial, your account, security disclosure, billing, legal — we've routed each to its own address so your reply lands faster. A real person reads every inbox.
Have a question Knurl might already have answered? Search the docs →
Pick the right address. Same humans behind every inbox.
First touch, sales questions, partnerships, press, anything that doesn't fit a more specific box.
Which tier fits, what's included, annual versus monthly, Enterprise quotes, add-ons.
Something isn't behaving, a question about how Knurl works, or you need help with onboarding.
Invoice copies, payment method changes, refund requests, subscription questions.
Vulnerability reports, security questionnaires, coordinated disclosure. See /.well-known/security.txt for the RFC 9116 record.
Terms of service, DPAs, contracts, licensing questions, anything legal.
Data-access requests, deletion requests, GDPR / CCPA / Indonesian PDP questions, privacy-policy clarifications.
A small team behind a focused product.
Knurl is the operating name. The product is built by a small, distributed team — there is no enterprise sales floor to call into and no support queue to wait in. The same humans who built the product read the inboxes; we reply within two business days.
Operating name
Knurl — the brand and operating name we use on the site, in invoices, and in contracts. If you need legal-entity details for a vendor onboarding form, write to legal@knurl.work.
Response window
Within two business days for every inbox. Security disclosures get prioritised; we usually acknowledge those within a few hours and aim for a fix-or-mitigation timeline inside two weeks.
How we work
Email-first. There's no live-chat widget on the site by design — it produces noisy interruptions and we'd rather give you a considered reply than a fast one. If you need a synchronous walkthrough, write to sales@knurl.work and we'll set up a 20-minute call.
Live status
status.knurl.work — externally monitored every 5 minutes; if the app is having a bad day, this page tells you before you have to ask.