The fastest path from
guest report to “fixed”.
Knurl turns guest reports into work orders the moment they’re logged. Engineering picks them up on their phones, fixes them, snaps the photo, closes the order. The GM sees the week’s count without asking a single person.
Front desk, engineering, the night shift — and the WhatsApp.
A hotel’s maintenance program runs in three places that don’t talk to each other: the property management system at the front desk, a private group chat with engineering, and someone’s Excel sheet. Three days later, was Room 318’s hot water actually fixed? Nobody can say.
Four things that should be free for a hotel maintenance manager.
Every guest report becomes a work order.
Engineering opens it on the app, fixes it, snaps the photo. The front desk and the GM can answer “any update on 318?” without messaging anyone.
The night shift is on its own — and it’s fine.
Sub-basement, freezer aisle, parking garage. The phone app keeps everything locally and syncs the moment it gets a bar back. No work lost, no edits overwritten.
Add the seasonal crew without a procurement call.
Banquet season, summer pool staff, the contractor who fixes the kitchen hood every spring — invite them all. No per-user fee. Audit trail is unchanged.
A 100-room hotel takes an afternoon to set up.
Print stickers. Walk the floors. Stick them on guest-room ACs, the kitchen hood, the boiler, the elevators, the back-of-house freezer. Done before service.
Which tier is your hotel?
Pricing is by asset count, not room count — but the two correlate. Rough sizing for a typical hotel maintenance program.
What hotel maintenance managers ask first.
Knurl in other buildings.
The product is the same; the vocabulary shifts. Each vertical has its own page — tap one for what Knurl looks like in those shoes.
QR every machine; preventive schedules so things break less; the right tech is on it before the line is cold.
For clinics, day-surgeries and small hospitals. Every fix recorded with who, when, what, photo. Cleaner records — without an enterprise rollout.
One queue, one source of truth. After-hours crews log everything with photos. Tenants stop asking twice.
Portfolio-scale work-order tracking. Offline-capable for the parking-garage signal moments.
Get a grip on your maintenance.
Fourteen days. No card.
Set up a facility, import your asset list, print stickers, invite your team. Most teams are tracking real work orders the same day.