Terms of Service
The terms that govern your use of Knurl — the Service, your license, billing, your data, and the limits that apply on both sides.
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The agreement
These Terms govern your use of Knurl, a computerized maintenance management system (the “Service”). By creating an account or using the Service you agree to these Terms. If you accept on behalf of an organization, you confirm you have authority to bind it.
- 02
The Service
Knurl provides an asset registry, work-order management, an offline-capable technician app, a manager dashboard, and related capabilities, offered in the Starter, Team, Operations, Portfolio and Enterprise tiers. The features available to you depend on your tier and active license.
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Accounts, licenses and users
A license is issued per facility. Your tier sets your asset limit and, on Starter, a user limit; Team and above carry no user limit. You are responsible for activity under your account and for your users' compliance with these Terms.
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Trials
A new facility may start a 14-day trial on the Team plan, no card required. When the trial ends, you keep full function for 7 more days (days 15 to 21). From day 22, without a paid subscription, the app is read-only.
- 05
Fees and billing
Paid plans are billed monthly or annually in USD through our payment provider, Polar, acting as merchant of record. Subscriptions renew automatically until cancelled. If your subscription ends without a refund or chargeback, you keep full access to the end of the paid period, then 7 days at full function. After that the app is read-only for 180 days, and the facility may be deleted 90 days later. A refund or chargeback makes the app read-only at once. Refunds. You may request a full refund of your first paid purchase within 14 calendar days of that purchase, counted in Asia/Jakarta time. This covers monthly and annual plans. Polar, as merchant of record, returns the money to your original payment method. A refund ends paid access at once: the facility's licence is cancelled and the facility becomes read-only. Its data is kept as described in this section, and the mobile app keeps its data on the device.
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Acceptable use
You agree not to misuse the Service: no unlawful use, no attempts to circumvent licensing or access controls, and no interference with the Service's operation or with other customers. Clinics and healthcare. If you use Knurl for a clinic or healthcare facility, do not enter patient data, medical records or other protected health information. Knurl is built for facility and biomed maintenance records: assets, work orders and photos of equipment. We do not currently offer business associate agreements.
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Your data
You own your facility's data — the asset registry, work orders, photos, and event history. We act as the system of record and process that data to provide the Service. See the Privacy Policy for detail.
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Availability
The Service is provided on a commercially reasonable-effort basis. Any service-level commitment applies only where expressly stated in an Enterprise agreement. The offline-capable app is designed to keep working without connectivity, subject to a valid license.
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Termination
You may cancel at any time. Access continues to the end of the paid period, then follows section 05. We may suspend or terminate access for breach of these Terms. Deletion follows section 05.
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Disclaimers and liability
The Service is provided “as is.” To the extent permitted by law, we disclaim implied warranties and limit our liability for indirect or consequential loss.
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Changes to these Terms
We may update these Terms; material changes will be communicated through the Service. Continued use after an update means you accept the revised Terms.
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Contact
Questions about these Terms: legal@knurl.work.