Do requesters need an account?
No, for the public QR page.
Maintenance request app with photo proof (no account needed to report)
Short answer. In Knurl, each asset has a public QR page. Anyone who scans it can report a problem without an account. When a technician finishes, the job cannot be sent for review until it has at least one photo and a note. The manager sees the proof before closing it.
Steps
- Print the asset's QR label and stick it on the equipment.
- A tenant, guest or staff member scans it and describes the problem: what is wrong, details and how urgent. A name and contact are optional. The reporter does not attach a photo.
- The report arrives as a new work order; the manager reviews it and assigns a technician.
- The technician adds at least 1 photo and notes, then sends for review.
- The manager approves or sends it back.
Why it matters
Disputes ("was it fixed?") end with a photo and a timestamped note. The technician app is built offline-first: work and photos are designed to queue on the phone and send when the connection returns. The public report form needs a connection.
FAQ
Can a technician skip the photo?
No; at least one photo and notes are required before review.
Does it cost per user?
No. See pricing: Starter USD 290/yr, Team USD 790/yr.