Privacy Policy
What data Knurl collects, how it is used, and the choices you have. This policy covers the Knurl product and this website.
- 01
Scope
This policy explains what data Knurl collects, how it is used, and the choices you have. It covers the Knurl product and this website.
- 02
What we collect
Account details — name, email, and phone number. Facility data you create — assets, work orders, photos, and the event history. A device identifier the mobile app generates on first launch. Basic usage and diagnostic information. Website chat. If you chat with us from this website, we keep the messages and attachments you send, any name or email you give us, and basic browser data (IP address, browser and operating system, the page you were on and the page that referred you).
- 03
How we use it
To provide and operate the Service, process billing, send work-order and license notifications, provide support, and keep the Service secure. We do not sell your data.
- 04
Service providers
A small set of processors helps run the Service. Each processes data only to deliver its part of the Service: Polar (payments, merchant of record); Cloudflare R2 (photo and file storage); Apple and Google (mobile push notifications); Hostinger, which hosts our mail server in Malaysia, sending email from hello@knurl.work; WhatsApp (Meta), which carries login codes, technician invitations and work-order notices, sent through our own linked client; UptimeRobot, which hosts our status page at status.knurl.work. Anthropic (United States) drafts replies to website chat messages. The chat text is transferred to Anthropic's servers in the United States. Anthropic may use it to train its AI models, because our account allows this, and may keep it for up to 5 years for that purpose. We do not use chat text for advertising. Website chat conversations are stored on our own servers.
- 05
Retention
Facility data is kept while your account is active. If your subscription ends without a refund or chargeback, the facility keeps full access to the end of the paid period, then 7 days at full function, then read-only for 180 days, and it may then be deleted 90 days later. A refund or chargeback makes the facility read-only at once. To request an export, use Settings → Export all data in the app, or contact us. Website chat conversations are kept on our servers for 12 months and then deleted. Copies held by Anthropic are kept as described in section 4.
- 06
Security
How data is protected — signed license tokens, device trust, an append-only audit log, and payments handled by a merchant of record — is described on the Security page.
- 07
Your rights
Indonesia (UU PDP, Law No. 27 of 2022): you may request access to, a copy of, correction of, or deletion of your personal data; object to its processing; and withdraw your consent. Where a facility uses Knurl to record its own staff and tenant data, the facility is the controller and Knurl processes that data on its instructions; requests about that data go to the facility first. California residents: we do not sell personal information, and we do not share it for cross-context behavioural advertising on our website and app. Send requests to privacy@knurl.work. We respond within the time the law requires.
- 08
Cookies
This website uses only the minimal cookies needed for basic functionality. The product app uses on-device storage to work offline — not third-party tracking. The website chat uses the cookies or local storage items cw_conversation and cw_user_* so your conversation continues on your next visit. They are not used for tracking. We use Umami, a self-hosted, cookie-free analytics tool at stats.office.uncle-z.com, to measure visits to this website and improve it. It may process page views, referrer URLs, browser and operating-system details, device type, and approximate location. We do not use this information for advertising.
- 09
Contact
Privacy questions: privacy@knurl.work.